Privacy Policy | Faulink

This Privacy Policy explains how Faulink Systems collects, uses, stores, protects, and shares information when users access our website, Progressive Web App, Android app, and related digital systems.

By using Faulink, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the app or our services.

1. Information We Collect

Depending on the services used, Faulink may collect the following types of information:

Account information such as username, email address, phone number, and login credentials.
Personal information such as names, gender, class, institution, role, address, or contact details.
School and education data such as student records, marks, subjects, classes, reports, and timetables.
Business and accounting data such as contributions, payments, income, expenses, reports, and records.
Loan and financial records such as borrower details, loan amounts, repayment records, dates, balances, and reports.
Technical data such as device type, browser type, IP address, app activity, error logs, and usage information.
Uploaded files or documents where the system allows users to upload files for management or reporting purposes.

2. How We Use Information

We use collected information for the following purposes:

To create, manage, and secure user accounts.
To provide school, business, finance, accounting, loan, timetable, and reporting services.
To allow authorized users to enter, update, view, download, and manage records.
To generate reports, summaries, dashboards, and system outputs.
To improve app performance, security, reliability, and user experience.
To provide customer support and respond to user requests.
To prevent fraud, misuse, unauthorized access, and illegal activities.
To comply with applicable laws, regulations, and lawful requests.

3. Login and Account Security

Some Faulink services require users to log in. Users are responsible for keeping their usernames and passwords confidential. We recommend using strong passwords and avoiding sharing login details with unauthorized persons.

4. Financial, Loan, and Business Data

Faulink may process financial, loan, repayment, accounting, and business records for system functionality. Such data is used only for authorized operations such as record management, reporting, tracking, and administration.

5. School and Student Data

Where Faulink is used for education or school systems, it may process student names, classes, subjects, marks, reports, and related academic information. This information is used only for school management, academic reporting, and authorized educational purposes.

6. Data Sharing

We do not sell user personal information. We may share information only in the following situations:

With authorized administrators or institution users who manage the relevant system.
With service providers who help operate hosting, security, storage, analytics, or technical support.
When required by law, regulation, court order, or lawful government request.
To protect the rights, safety, property, and security of users, the public, or Faulink Systems.

7. Third-Party Services

The app or website may use third-party services such as hosting providers, analytics tools, payment services, communication tools, embedded videos, maps, or advertising platforms. These services may collect information according to their own privacy policies.

8. Cookies and Local Storage

Faulink may use cookies, sessions, cache, and local storage to keep users logged in, improve performance, remember preferences, provide offline support, and enhance app functionality. Users may disable cookies in their browser settings, but some features may not work properly.

9. Data Security

We use reasonable technical and administrative measures to protect user data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include HTTPS, authentication, access control, server-side validation, database protection, and secure hosting practices.

However, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security, but we work to protect user information using reasonable safeguards.

10. Data Retention

We retain user information only for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and support business operations. When data is no longer needed, we may delete, anonymize, or securely archive it.

11. Data Deletion and Account Deletion Requests

Users may request correction or deletion of their personal information or account where applicable. If your account was created through the app or website, you may request deletion by contacting us through the email below.

Account deletion requests can be sent to: faustinemwoya@gmail.com

Some records may be retained where required for legal, accounting, security, fraud prevention, or legitimate business purposes.

12. User Rights

Depending on applicable law, users may have the right to:

Request access to their personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Contact us about privacy questions or complaints.

13. Children’s Privacy

Faulink is not intended for children under 13 years old as general users. Where school systems process student information, such processing should be managed by authorized schools, institutions, administrators, teachers, guardians, or responsible adults according to applicable laws and institutional policies.

14. International Users

User information may be processed and stored on servers located in different countries depending on our hosting and service providers. By using the app, you understand that your information may be processed outside your country of residence where permitted by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the app after changes means you accept the updated policy.

16. Contact Us

For privacy questions, account deletion requests, data correction requests, or other inquiries, contact us:

App/Company: Faulink Systems
Website: https://www.faulink.com
Email: faustinemwoya@gmail.com

Last Updated: May 14, 2026